User Operation Support Service (US)

Our support services are designed to help customers HUE designed to maximize the effectiveness of the use of our products,
Our support services are the only professional services we offer as a product developer.
Here we introduce our user support services.

Features of User Support Service

This service provides support for
HUE configuration and verification work required for group expansion, sudden changes in internal systems, and development of new subsystems to improve operational efficiency.

Feature 1

U ser S upport

(hereinafter referred to as "US Service")

We perform HUE configuration and verification on behalf of our customers, replacing their knowledge and man-hours related to HUE operation.

Feature 2

R equirement D ifinition S upport

（RDS Service (hereinafter referred to as RDS Service)

In addition to the US service, we also support the process of defining business requirements into configuration requirements at the requirement definition stage.

Strengths of User Support Service

The system and know-how that only a product developer can provide enables high quality and short delivery times.

Point 01] Cooperation with the consultant in charge

The use of mobile messenger tools and regular information sharing MTGs, including the consultant in charge, enable timely sharing of detailed issues that arise on a daily basis and confirmation of policies.

Point 02] Approach to correct product specifications

We have a process in place that allows you to use your @SUPPORT account to access manuals and internal FAQs, and to communicate directly with developers.

Point 03] Optimal Skill Set of Members

We conduct hiring with the most appropriate skill set for the services we provide as a prerequisite.

Point 04] Training Program

We have a training program in place specifically for US services. In addition to the latest product knowledge, we also provide training for all employees, such as rope-playing on troubleshooting cases that have occurred at other companies.