Support
From problem identification to operation, we provide a variety of
support services for our customers.
Pre-implementation
Consulting
Requirement Arrangement Service
We conduct business interviews with customers whose system issues have not yet become apparent, and organize system and non-system issues.
See details
Consulting
Fit & Adjust Service (FA)
This is a fee-based service to support a series of processes to check and examine the feasibility of a client's business framework based on HUE's standard work.
Consulting
Pilot Consulting Service (PCS)
PCS is a paid service to assist in the process of fitting the HUE accounting package product to the client's business environment to verify how well the package fits with the client's business.
Installation / Maintenance
Consulting
Business Consulting Services (BC)
We make proposals based on the utilization of HUE, from analysis of current issues and grand design of business improvement to implementation support.
See details
Consulting
Requirements Definition Support Service (RDS)
In addition to the US service contents, this service supports the process of dropping down from business requirements to configuration requirements in the requirement definition stage.
See details
Development
Peripheral Development Service (SD)
We develop data integration functions between HUE and peripheral systems and other peripheral systems.
Development
Data Migration Service (DM)
This service migrates data from other systems.
Development
Infrastructure Design and Construction Service (IA)
Consulting on infrastructure design.
User Support
User Operation Support Service (US)
This service is to replace knowledge and man-hours related to operations by performing HUE configuration and verification work for the customer.
See details
User Support
Premium Maintenance Service
This is a service in which we are stationed at the customer's site to manage day-to-day operational issues and respond to inquiries, as well as to support the expansion of the scope of use of the system.
Other
Cloud Managed Service
This service encourages the choice of a "cloud environment" as a BCP measure and provides one-stop support for applications and infrastructure.
See details
Other
User Committee
The User Committee is a user group consisting of customers who use our products.
See details
Other
Robot creation service (RPA)
Engineers with expertise in HUE and RPA software perform RPA setup and verification work at the client's site on behalf of the client.
Other
Data Analysis Infrastructure Development Service
We build an integrated data analysis platform (ETL/DWH/BI) using ERP as the data source.
See details
