Definition of this document

This document describes the cloud services available from Works Applications Corporation ("Works Applications") for customers using HUE Works Suite DX Solutions Chatbot ("Chatbot"). (hereinafter referred to as "Works Applications"), you are required to agree to the contents of this document and "HUE Works Suite / HUE Works Suite DX Solutions Terms of Service" (hereinafter referred to as "Terms of Service").

In the event of any discrepancy between this document and the Terms of Service, the Terms of Service shall prevail.

In the event of any discrepancy between the terms of service and those previously presented, the most recent version of the terms of service will always take precedence.

Chatbot Service Overview

Chatbot is a chatbot that applies natural language processing technology developed by our group's Tokushima Artificial Intelligence NLP Laboratory. By applying the natural language processing dictionary that we have been researching, Chatbot absorbs the Japanese words used by each person when asking questions, and leads the user to the most appropriate answer. In addition, we have enhanced the dashboard for administrators so that they can analyze the usage status and make improvements according to the usage status on the administration screen.

Chatbot is a service for corporate customers. Use of Chatbot is limited to corporations (including public institutions).

Chatbot can be used jointly with users belonging to your group companies, etc. (hereinafter referred to as "External Users"). However, any and all acts related to the use of Chatbot by External Users shall be deemed to be acts by you, and you shall be liable to us for any and all violations of the Terms of Service or this document by External Users as violations by you. If we request you to disclose the name and address of the corporation to which the External User belongs, you shall notify us in writing without delay.

2.1 Standard Service Features

Chatbot provides the following services as standard services. In addition, we will provide the initial setup work (setup of the usage environment and creation of an administrator account). For customers using the Enterprise plan, we will also provide tuning to improve the response rate (up to 100 registered Q&As) as part of the initial setup process.

The specifications, quality, and all other details of the following services and the initial construction work shall be determined at the discretion of the Company.

• Interactive Q&A Answers
• Scenario-based Q&A answers
• listening back
• Administrator dashboard
• Q&A creation and editing (up to 2,000 Q&As can be created per content)
• Batch download and upload of Q&A
• operation log download
• Icon settings
• Welcome message settings
• Escalation message settings
• User dictionary registration
• Ask ChatGPT (up to 500 new messages per month can be sent)
• Settings for LINE integration
• Settings for LINE WORKS integration
• Settings for Microsoft Teams integration
• Settings for Chatwork integration
• Settings for Slack integration
• SAML Authentication
• External API Calls

2.2 Chatbot Optional Services

Chatbot provides the following services as optional services for a separate fee.

The specifications, quality, and all other details of the following services shall be determined at the discretion of Chatbot.

Only customers who are currently subscribing to the Standard Service on an annual basis may apply for the Optional Services.

2.3 Environment Setup and Administration Password Issuance

We will send you the access URL and password for the management screen to the e-mail address you registered at the time of application within 3 business days after your application.

2.4 Support Services

2.5 Usage Fees

2.6 Contract Term

2.7 Calculation Method and Payment Terms

2.7.1 Calculation Method

Standard Service]
[In case of monthly subscription

• Fees shall accrue from the date of commencement of use of the Service as set forth in the Terms of Service.
• At the end of each month, the number of inquiries and other usage details for the month will be confirmed, and the usage fee for the month will be fixed according to the details.
• If the start date of this service is in the middle of a month, the usage fee for the month will be calculated on a pro-rated basis.
  • Usage charge for the month = {Monthly usage charge - (Monthly usage charge x number of days not used / number of calendar days) }
    * "Days not used" is the number of days from the first day of the month to the day before the Service Start Date.
    The pro-rata calculation is performed by multiplying first and dividing second, and rounding off the decimal point.
    *The initial construction fee incurred when using the Enterprise Plan will not be prorated. For the first month, the initial construction fee plus the usage fee for the month in question will be charged.
  【Example】
  ・In case you start using the service on January 16 (if you use Enterprise Plan)
  
  January 16 - January 31 (for 16 days)
  = 500,000 + {150,000 yen - (150,000 yen x 15 days / 31 days)}
  = 500,000 yen + 77,419 yen
  = 577, 577 419 yen (excluding tax)
• Even in the event of termination of the contract in the middle of the contract period in accordance with the Terms of Service, the usage fee for the month including the date of termination will not be reduced or refunded on a pro-rata basis, and the full amount of the usage fee for the month, as calculated in accordance with the above, must be paid.

［In the case of an annual subscription]

• Fees shall accrue from the date of commencement of use of the Service as set forth in the Terms of Service.
• If the Service start date is the first day of a month, the initial subscription period will be one year from the Service start date, and the initial usage fee will be the amount specified as the annual usage fee.
  Example]
  If you start using the Enterprise Plan on January 1, 2022, the initial contract period will be from January 1, 2022 to December 31 of the same year, and the initial usage fee will be 2,300,000 yen (excluding tax), which includes the initial construction fee of 500,000 yen (excluding tax) and the annual usage fee of 1,800,000 yen (excluding tax). The fee will be 2,300,000 yen (excluding tax).
  
• If the Service start date is in the middle of a month, the initial subscription period shall be from the Service start date to the last day of the month containing the date one year after the Service start date, and the initial usage fee shall be the monthly usage fee (calculated on a pro-rata basis (the calculation method is the same as the pro-rata calculation for monthly subscriptions)) for the month containing the Service start date and the annual usage fee (calculated on a pro-rata basis for monthly subscriptions) for the month containing the Service start date. The initial fee will be the amount obtained by adding the monthly fee (calculated on a pro-rata basis (the calculation method is the same as the pro-rata calculation method for monthly subscriptions)) to the annual fee.
  Example]
  If you start using the Enterprise Plan on January 16, 2022, the initial subscription period will be from January 16, 2022 to January 31, 2023, and the initial usage fee will be as follows.
  
  (1) January 16, 2022 to January 31, 2022 (for 16 days)
  = Initial construction fee + {Monthly usage fee - (Monthly usage fee x number of days not used / number of calendar days)}
  = 500,000 + {150,000 yen - (150,000 yen x 15 days / 31 days)}
  = 577,. 419 yen (excluding tax)
  
  ②From February 1, 2022 to January 31, 2023 (for 12 months)
  = annual usage fee
  = 1,800,000 yen (excluding tax)
  
  Therefore, first usage fee = ① + ② = 2,377,419 yen (excluding tax)
• The contract period for the second and subsequent contract periods will be one year from the day following the expiration date of the previous contract period, and the usage fee for such contract period will be the amount determined as the annual usage fee.
• Even if the subscription is terminated in the middle of the contract period in accordance with the Terms of Service, the annual fee will not be reduced or refunded on a pro-rata basis, and the full amount of the annual fee calculated in accordance with the above will be due and payable.

Optional Service】 【Optional Service

Multilingual support / Dialogue API provided / Additional calls / Additional content (Light Plan) / Additional content (Enterprise Plan) / Document search / Automatic Q&A generation by ChatGPT

[In the case of a monthly contract]

• Even if you start using the optional service in the middle of a month, the monthly fee for that month will not be reduced or refunded on a pro-rata basis, and you will be required to pay the full amount of the monthly fee.

[In the case of an annual subscription].

• When the start date of the optional service is the first day of the current standard service contract period
  Even if the current standard service is the first contract period and the start date of such contract period is in the middle of the month, the usage fee for the optional service will not be reduced or refunded on a pro-rata basis, and the monthly fee for the month in which the start date of such optional service falls will be calculated as the monthly fee for the month in which the start date of the optional service falls. The full amount of the monthly fee for the month in which the start date of the optional service falls shall be added to the annual fee.
• In the case where the start date of the Optional Service is in the middle of the contract term of the current standard service
  , the initial fee for the Optional Service shall be the sum of the monthly fee for the number of months from the month in which the start date of the Optional Service falls to the month in which the contract term of the current standard service expires. Even in the case of starting in the middle of a month, the usage fee for that month will not be reduced or refunded on a pro-rata basis, and the full amount of the monthly fee must be paid.

2.7.2 Payment Terms

[Invoice payment

Standard Service

[In the case of a monthly contract]

• The closing date is the last day of each month, and payment is due on the last day of the following month (deferred payment).

[In the case of an annual subscription].

• The due date of the usage fee for the initial subscription period is (1) the last day of the current month if the Service start date is the first day of the month, or (2) the last day of the following month if the Service start date is in the middle of the month.
  Example:
  (1) If the Service Start Date is January 1, 2022, the fee for the initial subscription period will be due on the last day of January 2022.
  (2) If the Service Commencement Date is January 2, 2022, the usage fee for the first subscription period will be due at the end of February 2022.
• The payment date for the usage fee for the second and subsequent contract periods shall be the last day of the month prior to the month in which the contract period expires, and the usage fee for the next contract period shall be paid on the last day of the month in which the contract period expires (advance payment).
  Example]
  If the current contract period is from January 1, 2022 to December 31, 2022, the usage fee is fixed on the last day of November 2022, the month before the expiration month, and the usage fee for the next contract period (from January 1, 2023 to December 31, 2023) is due by the last day of December 2022, the expiration month of the contract period. The usage fee for the next contract period (from January 1, 2023 to December 31, 2023) shall be paid by the end of December 2022, the expiration date of the contract period.

Optional Service】 【Optional Service

Multilingual support / Dialogue API provided / Additional calls / Additional content (Light Plan) / Additional content (Enterprise Plan) / Document search / Automatic Q&A generation by ChatGPT

[In the case of a monthly contract]

• The same as in the case of a monthly contract for standard service.

[In the case of an annual subscription].

• The same as in the case of an annual subscription for the Standard Service (however, "the date of commencement of the Service" shall be read as "the date of commencement of the Optional Service"). The same will apply as in the case of the Standard Service.

Face-to-face support via web conference / Tuning to improve response rate

• Payment is due in a lump sum at the end of the month following the month in which the order is placed.
  Billing will be done by the method specified by us.

2.8 Terms of Provision

Chatbot is provided using Microsoft Azure provided by Microsoft Corporation (hereinafter referred to as "MS"). Microsoft Azure provided by Microsoft Corporation ("MS") is used to provide Chatbot. In using Chatbot, you will be required to comply with the terms and conditions of the Microsoft Customer Agreement ( https://www.microsoft.com/licensing/terms/ja-JP/productoffering/MicrosoftAzure/MCA ), You shall not violate any of the terms and conditions of the Azure OpenAI Service in the Microsoft Customer Agreement ().

3. trademark

All company names and product names appearing in this document are registered trademarks or trademarks of their respective companies.

• LINE is a trademark or registered trademark of LINE Corporation.
• LINE WORKS is a trademark or registered trademark of LINE Corporation and Works Mobile Corporation.
• Microsoft, Microsoft Teams and Azure are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  Chatwork is a trademark or registered trademark of Chatwork, Inc.
• Slack is a trademark or registered trademark of Slack Technologies, Inc. in the United States and other countries.

Supplementary Provisions

The revised specifications shall be effective as of March 11, 2026.

• First revision effective date: February 18, 2021
• 1st amendment effective date: April 6, 2021
• The 2nd amendment will go into effect on April 23, 2021.
• 3rd revision effective date: July 13, 2021
• 4th revision effective date: March 29, 2022
• 5th revision effective date: July 5, 2022
• 6th revision: April 1, 2023
• Seventh revision: October 10, 2023
• 8th revision: November 14, 2023
• 9th revision: April 9, 2024
• Tenth revision: August 19, 2024
• 11th revision: November 22, 2024

• 12th revision: January 13, 2026
• Enforcement date of the 13th Amendment: March 11, 2026