HUE Works Suite DX Solutions Chatbot Service Specification
This is a past HUE Works Suite DX Solutions Chatbot Service Specification. The latest version is here.
Definition of this document
This document describes the cloud services available from Works Applications Corporation ("Works Applications") for customers using HUE Works Suite DX Solutions Chatbot ("Chatbot"). (hereinafter referred to as "Works Applications"), you are required to agree to the contents of this document and "HUE Works Suite / HUE Works Suite DX Solutions Terms of Service" (hereinafter referred to as "Terms of Service").
In the event of any discrepancy between this document and the Terms of Service, the Terms of Service shall prevail.
In the event of any discrepancy between the terms of service and those previously presented, the most recent version of the terms of service will always take precedence.
Chatbot Service Overview
Chatbot is a chatbot based on natural language processing technology developed by our group's Tokushima Artificial Intelligence NLP Laboratory. By applying the natural language processing dictionary that we have been researching, Chatbot can absorb the Japanese language used by each questioner, and lead the user to the most appropriate answer. In addition, we have enhanced the dashboard for administrators so that they can analyze the usage status and make improvements according to the usage status on the administration screen.
Chatbot is a service for corporate customers. Use of Chatbot is limited to corporations (including public institutions).
Chatbot can be used jointly with users belonging to your group companies, etc. (hereinafter referred to as "external users"). However, any and all acts related to the use of Chatbot by External Users shall be deemed to be acts by you, and you shall be liable to us for any and all violations of the Terms of Service or this document by External Users, as if such violations were committed by you. If we request you to disclose the name and address of the corporation to which the External User belongs, you shall notify us in writing without delay.
2.1 Standard Service Features
Chatbot provides the following service functions as a standard service for a monthly fee. In addition, Chatbot will provide the initial setup work (setup of usage environment and creation of administrator account). For customers using the Enterprise plan, we also provide tuning to improve the response rate (up to 100 registered Q&As) as part of the initial setup work.
The specifications, quality, and all other details of the following services and the initial construction work shall be determined at the discretion of the Company.
- Interactive Q&A Answering
- Scenario-based Q&A response
- listening back
- Administrator dashboard
- Q&A creation and editing
- Batch download and upload of Q&A
- operation log download
- Icon settings
- Welcome message settings
- Escalation message settings
- User dictionary registration
- Ask ChatGPT
- Settings for LINE integration
- Settings for LINE WORKS integration
- Settings for Microsoft Teams integration
- SAML Authentication
- External API Calls
2.2 Chatbot Optional Services
Chatbot provides the following services as optional services for a separate fee.
The specifications, quality, and all other details of the following services shall be determined at the sole discretion of the Company.
Contents
This service allows users to interact with Chatbot in languages other than Japanese. One language translation is available per set of this service. The service can be used for English, Chinese (simplified and traditional), Korean, and more than 50 other languages (excluding right-to-left languages). Translation quality depends on the original Q&A data and the machine translation service, which is determined at our discretion. Installation and configuration by our company is required.
This service provides the dialogue API used for system development necessary to run Chatbot on any system used within the customer's own organization. The latest dialogue API at the time of application for this service is provided. Customers can develop their own system using the dialogue API based on the specifications provided separately. The customer is responsible for the development of the system, and we assume no responsibility whatsoever. There is no limit to the number of systems that can be linked to Chatbot, as long as the system development is done at the customer's own risk.
This service allows you to receive online face-to-face support from our operational support team. One hour of face-to-face support is available per service.
This service allows our natural language processing technology team to tune the Q&A created by the client to improve the response rate.
This service allows us to create and edit Q&A that would normally be conducted by the client. The customer must provide us with the necessary information for the implementation of the service.
This service allows you to add the number of calls available. 10,000 calls can be added per ceremony of this service.
This service allows Enterprise Plan customers to add content for Q&A registration. One additional content can be set up per one set of this service. Installation and configuration by our company is required.
This service allows Light Plan customers to add content for Q&A registration. One additional content can be set for each service. Installation by our company is required.
This service allows the customer to provide the corresponding candidate answers to questions entered into Chatbot, also from within any documents uploaded by the customer in advance. The installation of this service needs to be set up by both our company and the customer based on the installation instructions provided separately.
In addition to "Document Search," this service allows ChatGPT to automatically generate Q&A from any document uploaded by the customer in advance. The service requires installation and setup by us and the customer based on the installation instructions provided separately.
2.3 Environment Setup and Administration Password Issuance
We will send you the access URL and password for the management screen to the e-mail address you registered at the time of application within 3 business days after your application.
2.4 Support Services
We will send you the initial setup manual, Chatbot operation manual, and an e-mail address for inquiries to the e-mail address you provided.
If you have any questions, please contact us at the email address below and we will reply within 3 business days.
2.5 Usage Fees
[Standard Services]
Enterprise Plan
Initial construction fee: 500,000 yen (excluding tax)
Monthly fee: 150,000 yen (excluding tax)
The initial setup fee includes the initial setup work (setup of the usage environment, creation of an administrator account, and tuning to improve the response rate (up to 100 registered Q&As)). Registration Q&As used for response rate improvement tuning must be provided by the customer.
*Number of calls per month: up to 15,000 calls. If you wish to increase the maximum number of calls per month, you must purchase the optional service "Additional Calls" (10,000 yen/month (excluding tax)/per 10,000 calls). The number of calls refers to the number of times a new message is sent to Chatbot, and does not include the number of times Chatbot hears back or responds.
*Initial number of contents: 5. For additional contents, optional service "Additional Contents (Enterprise Plan)" (10,000 yen/month (excluding tax)/per contents) must be purchased.
Light Plan
Monthly fee: 80,000 yen (excluding tax)
The initial monthly fee includes the cost of the initial setup (setup of the usage environment and creation of an administrator account).
Monthly call volume: Up to 1,500 calls per month. If you wish to increase the maximum number of calls per month, please change to the Enterprise Plan or purchase the optional service "Additional Calls" (10,000 yen/month (excluding tax)/per 10,000 calls). The number of calls refers to the number of times a new message is sent to Chatbot, and does not include the number of times Chatbot hears back or responds.
*Initial number of contents: 1. If you wish to add more contents, you must change to the Enterprise Plan or purchase the optional service "Additional Contents (Light Plan)" (30,000 yen/month (excluding tax)/per contents).
Optional Services
- Multilingual support: 10,000 yen/month (excluding tax)/per language
- Dialogue API: 10,000 yen/month (excluding tax)
- Face-to-face support via web conference: 30,000 yen (excluding tax)/per hour
- Tuning to improve response rate: ¥500,000 (excluding tax) for the first time (The maximum number of Q&A for registration is 100. For Enterprise Plan customers, the first time will be included in the initial build-out, so there is no need to apply separately). 100,000 yen (excluding tax) per 100 Q&As for the second and subsequent sessions.
- Q&A creation and maintenance: individually quoted
- Additional calls: 10,000 yen/month/per 10,000 calls
- Additional content (Enterprise Plan): 10,000 yen/month (excluding tax)/per content
- Additional Content (Light Plan): 30,000 yen/month (excluding tax)/per content
- Document search: 100,000 yen/month (excluding tax)
- Automatic Q&A generation by ChatGPT: 200,000 yen/month (excluding tax)
2.6 Method of Calculation and Payment
Calculation Method
- Charges will be incurred from the date of service start as stipulated in the Terms of Service.
- At the end of each month, the number of inquiries and other usage details for the month will be confirmed, and the usage fee for the month will be determined according to such details.
- If the start date of this service is in the middle of a month, the monthly fee will be calculated on a pro-rated basis.
Usage fee for the month = {monthly usage fee - (monthly usage fee x number of days not used / number of calendar days) }
The number of days from the first day of the month to the day before the Service Commencement Date shall be the "number of days not used".
The pro-rata calculation is made by multiplying first and dividing second, and rounding off the decimal point.
*The initial construction fee incurred when using the Enterprise Plan will not be prorated. For the first month, the initial construction fee plus the usage fee for the month in question will be charged.
Example]
If you start using the service on January 16 (if you are using the Enterprise Plan)
January 16 - January 31 (for 16 days)
= 500,000 + {150,000 yen - (150,000 yen x 15 days / 31 days)}
= 500,000 yen + 77,420 yen
= 577,420 yen (excluding tax)
Even if the subscription agreement is terminated during the subscription period according to the terms of the agreement In the event of termination of the subscription agreement in the middle of the subscription period in accordance with the Terms of Service, the subscription fee for the month including the date of termination will not be reduced or refunded on a pro-rata basis, but the full amount of the subscription fee for the month, calculated in accordance with the above, will be due and payable.
Payment
Billing Payment】
【Standard Service】
The closing date is the last day of each month, and payment is due on the last day of the following month (deferred payment).
[Optional Service]
- Multilingual support
The closing date is the last day of each month, and payment is due on the last day of the following month (deferred payment). - Dialogue API provision
The closing date is the last day of each month, and payment is due on the last day of the following month (paid in arrears). - In-person support via web conference
Lump-sum payment due the last day of the month following the month in which the order is placed. - Tuning to improve response rate
Payment is made in a lump sum on the last day of the month following the month in which the order is placed. - Add Calls
Payment is due at the end of the following month, with the last day of each month as the closing date (paid in arrears). - Add Content (Light Plan)
Payment is due at the end of the following month, with the last day of each month as the closing date (payment in arrears). - Add Content (Enterprise Plan)
Payment is due at the end of the following month, with the last day of each month as the closing date (payment in arrears). - Document Retrieval
Closing date is the last day of each month and payment is due on the last day of the following month (payable in arrears). - Automatic Q&A generation by ChatGPT
Closing date is the last day of each month and payment is due on the last day of the following month (payable in arrears).
(*Billing will be done through the "Money Forward Kessai" service provided by Money Forward Kessai Co.
2.7 Terms of Service
The service is provided using Microsoft Azure provided by Microsoft Corporation ("MS"). Microsoft Azure provided by Microsoft Corporation ("MS") is used to provide Chatbot. In using Chatbot, you agree to comply with the terms and conditions of the Microsoft Customer Agreement ( https://www.microsoft.com/licensing/terms/ja-JP/productoffering/MicrosoftAzure/MCA ), You shall not violate the terms and conditions of the Azure OpenAI Service.
3. trademark
All company and product names mentioned herein are registered trademarks or trademarks of their respective companies.
LINE is a trademark or registered trademark of LINE Corporation.
LINE WORKS is a trademark or registered trademark of LINE Corporation and Works Mobile Corporation.
Microsoft, Microsoft Teams and Azure are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
MoneyForward Kessai is a registered trademark or trademark of MoneyForward, Inc.
Supplementary Provisions
The amended Specifications shall be effective as of November 14, 2023.
- First revision effective date: February 18, 2021
- 1st amendment effective date: April 6, 2021
- The 2nd amendment will go into effect on April 23, 2021.
- 3rd revision effective date: July 13, 2021
- 4th revision effective date: March 29, 2022
- 5th revision effective date: July 5, 2022
- 6th revision: April 1, 2023
- Seventh revision: October 10, 2023
- 8th revision: November 14, 2023