This is a past HUE Works Suite DX Solutions Chatbot Service Specification. The latest version is here.

Definition of this document

This document describes the cloud services available from Works Applications Corporation ("Works Applications") for customers using HUE Works Suite DX Solutions Chatbot ("Chatbot"). (hereinafter referred to as "Works Applications"), you are required to agree to the contents of this document and "HUE Works Suite / HUE Works Suite DX Solutions Terms of Service" (hereinafter referred to as "Terms of Service").

In the event of any discrepancy between this document and the Terms of Service, the Terms of Service shall prevail.

In the event of any discrepancy between the terms of service and those previously presented, the most recent version of the terms of service will always take precedence.

Chatbot Service Overview

Chatbot is a chatbot based on natural language processing technology developed by our group's Tokushima Artificial Intelligence NLP Laboratory. By applying the natural language processing dictionary that we have been researching, Chatbot can absorb the Japanese language used by each questioner, and lead the user to the most appropriate answer. In addition, we have enhanced the dashboard for administrators so that they can analyze the usage status and make improvements according to the usage status on the administration screen.

Chatbot is a service for corporate customers. Use of Chatbot is limited to corporations (including public institutions).

Chatbot can be used jointly with users belonging to your group companies, etc. (hereinafter referred to as "external users"). However, any and all acts related to the use of Chatbot by External Users shall be deemed to be acts by you, and you shall be liable to us for any and all violations of the Terms of Service or this document by External Users, as if such violations were committed by you. If we request you to disclose the name and address of the corporation to which the External User belongs, you shall notify us in writing without delay.

2.1 Standard Service Features

The specifications, quality, and all other details of the following services and the initial construction work shall be determined at the discretion of the Company.

• Interactive Q&A Answers
• Scenario-based Q&A answers
• listening back
• Administrator dashboard
• Q&A creation and editing (up to 2,000 Q&As can be created per content)
• Batch download and upload of Q&A
• operation log download
• Icon settings
• Welcome message settings
• Escalation message settings
• User dictionary registration
• Ask ChatGPT (up to 500 new messages per month can be sent)
• Settings for LINE integration
• Settings for LINE WORKS integration
• Settings for Microsoft Teams integration
• Settings for Chatwork integration
• Settings for Slack integration
• SAML Authentication
• External API Calls

2.2 Chatbot Optional Services

Chatbot provides the following services as optional services for a separate fee.

The specifications, quality, and all other details of the following services shall be determined at the sole discretion of the Company.

2.3 Environment Setup and Administration Password Issuance

2.4 Support Services

2.5 Usage Fees

Standard Services】
Enterprise Plan
[For monthly subscription]
Initial construction fee: 500,000 yen (excluding tax)
Monthly usage fee: 150,000 yen (excluding tax)

The initial setup fee includes the initial setup work (setup of the usage environment, creation of an administrator account, and tuning to improve the response rate (up to 100 registered Q&As )). Registration Q&As used for response rate improvement tuning must be provided by the customer.
*Number of calls per month: up to 15,000 calls. If you wish to increase the maximum number of calls per month, you must purchase the optional service "Additional Calls" ( 10,000 yen/month (excluding tax)/per 10,000 calls). The number of calls refers to the number of times a new message is sent to Chatbot, and does not include the number of times Chatbot hears back or responds.
Initial number of contents: 5 . Additional content can be added by purchasing the optional service "Additional Content (Enterprise Plan)" ( 10,000 yen/month (excluding tax)/per content). Content refers to a single topic in the chatbot (to be arbitrarily specified by the customer). (as specified by the customer) in the chatbot. For each content, you can manage Q& A, analyze Q& A, set administrators, etc.

[For annual subscription]
Initial construction fee: 500,000 yen (excluding tax)
Annual fee: 1,800,000 yen (excluding tax)

Light Plan
[For monthly contract]
Monthly usage fee: 80,000 yen (excluding tax)

*The initial monthly fee includes the cost of the initial setup work (setup of the usage environment and creation of an administrator account).
*Number of calls per month: up to 1,500. If you wish to increase the maximum number of calls per month, please change to the Enterprise Plan or purchase the optional service "Additional Calls" (10,000 yen/month (excluding tax) / per 10,000 calls). The number of calls refers to the number of times a new message is sent to Chatbot, and does not include the number of times Chatbot hears back or responds.
Initial number of contents: 1. If you would like to add more contents, you will need to convert to the Enterprise Plan or purchase the optional service "Additional Contents (Light Plan)" (30,000 yen/month (excluding tax)/per contents). Content refers to a single topic in the chatbot (to be arbitrarily specified by the customer). (to be specified at your discretion) in the chatbot. For each content, you can manage Q&A, analyze Q&A, set administrators, etc.

[For annual subscription]
Annual fee: 960,000 yen (excluding tax)

The initial annual fee includes the cost of the initial setup work (setup of the usage environment and creation of administrator accounts).
Number of calls per year: up to 18,000 calls. If you wish to increase the maximum number of calls per year, please change to the Enterprise Plan or purchase the optional service "Additional Calls" (120,000 yen per year (excluding tax) / per 120,000 calls). The number of calls refers to the number of times a new message is sent to Chatbot, and does not include the number of times Chatbot hears back or responds.
Initial number of contents: 1. If you wish to add more contents, you must either convert to the Enterprise Plan or purchase the optional service "Additional Contents (Light Plan)" (¥360,000/year (excluding tax)/per content). Content refers to a single topic in the chatbot (to be arbitrarily specified by the customer). (to be specified by you at your discretion) in the chatbot. Each content allows you to manage Q&A, analyze Q&A, and set administrator settings.

Optional Service】 【Optional Service

• Multilingual support:
  [For monthly subscription] 10,000 yen per month (excluding tax)/per language
  [For annual subscription] 120,000 yen per year (excluding tax)/per language
• Dialogue API provision:
  [For monthly contract] 10,000 yen/month (excluding tax)
  [For annual contract] 120,000 yen/year (excluding tax)
• Face-to-face support via web conference: 30,000 yen (excluding tax)/per hour
• Tuning to improve response rate: ¥500,000 (excluding tax) for the first time (The maximum number of Q&A for registration is 100. For Enterprise Plan customers, the first time will be included in the initial build-out, so there is no need to apply separately). 100,000 yen (excluding tax) per 100 Q&As for the second and subsequent sessions.
• Q&A creation and maintenance: individually quoted
• Additional calls:
  [For monthly subscription] ¥10,000 per month (excluding tax)/ per 10,000 calls per month
  [For annual subscription] ¥120,000 per year (excluding tax)/ per 120,000 calls per year
• Add content (Enterprise Plan):
  [For monthly subscription] ¥10,000 per month (excluding tax)/per content
  [For annual subscription] ¥120,000 per year (excluding tax)/per content
• Additional content (Light Plan):
  [Monthly subscription] ¥30,000 per month (excluding tax)/per content
  [Annual subscription] ¥360,000 per year (excluding tax)/per content
• Document search:
  [For monthly contract] 100,000 yen/month (excluding tax)
  [For annual contract] 1,200,000 yen/year (excluding tax)
• Automatic Q&A generation by ChatGPT:
  [For monthly subscription] 200,000 yen/month (excluding tax)
  [For annual subscription] 2,400,000 yen/year (excluding tax)

2.6 Contract Term

［For monthly subscriptions]
The subscription period is from the start date of use of the Service to the end of the month in which the start date of use falls, as stipulated in the Terms of Service. However, if the customer does not express the intention to terminate the contract by the method specified by the Company at least one month prior to the expiration of the contract period, the contract shall be renewed for one month under the same terms and conditions, and the same shall apply thereafter.

［In the case of an annual subscription, the subscription period shall be one year from the Service Start Date if the Service Start Date is the first day of the month, or from the Service Start Date to the last day of the month containing the date one year after the Service Start Date if the Service Start Date is in the middle of the month. However, if the customer does not express his/her intention to terminate the contract by the method prescribed by the Company at least one month prior to the expiration of the contract period, the contract shall be renewed for one year under the same terms and conditions, and the same shall apply thereafter.

2.7 Method of Calculation and Payment

2.7.1 Calculation Method

[Standard Service]

［
Usage fee will be charged from the date of start of the service as specified in the Terms of Service
At the end of each month, the number of inquiries and other usage details for the month will be confirmed, and the usage fee for the month will be fixed according to such details.
If the start date of the service is in the middle of the month, the usage fee for the month will be calculated on a pro-rated basis.
Usage charge for the month = {Monthly usage charge - (Monthly usage charge x number of days not used / number of calendar days)}

The number of days from the first day of the month to the day before the Service Commencement Date shall be the "number of days not used".
The pro-rata calculation is made by multiplying first and dividing second, and rounding off the decimal point.
*The initial construction fee incurred when using the Enterprise Plan will not be prorated. For the first month, the initial construction fee plus the usage fee for the month in question will be charged.

Example]
If you start using the service on January 16 (if you are using the Enterprise Plan)

　January 16 - January 31 (for 16 days)
= 500,000 + {150,000 yen - (150,000 yen x 15 days / 31 days)}
= 500,000 yen + 77,419 yen
= 577,419 yen (excluding tax)
Even if the subscription agreement is terminated during the contract period according to the terms of the agreement In the event of termination of the subscription agreement in the middle of the subscription period in accordance with the Terms and Conditions, the subscription fee for the month including the termination date will not be reduced or refunded on a pro-rata basis, but the full amount of the subscription fee for the month calculated in accordance with the above shall be paid.

［In the case of an annual subscription, the fee will be charged from the date of commencement of use of the Service as set forth in the Terms of Service at
.
If the Service Commencement Date is the first day of a month, the initial subscription period will be one year from the Service Commencement Date, and the initial fee will be the amount specified as the Annual Subscription Fee.

Example]
If you start using the Enterprise Plan on January 1, 2022, the initial contract period will be from January 1, 2022 to December 31 of the same year, and the initial usage fee will be 2,300,000 yen (excluding tax), which includes the initial construction fee of 500,000 yen (excluding tax) and the annual usage fee of 1,800,000 yen (excluding tax). The fee will be 2,300,000 yen (excluding tax).
If the Service start date is in the middle of a month, the initial subscription period shall be from the Service start date to the last day of the month containing the date one year after the Service start date, and the initial usage fee shall be the monthly usage fee (calculated on a pro-rata basis (the calculation method is the same as the pro-rata calculation for monthly subscriptions)) for the month containing the Service start date and the annual usage fee (calculated on a pro-rata basis for monthly subscriptions) for the month containing the Service start date. The initial fee will be the amount obtained by adding the monthly fee (calculated on a pro-rata basis (the calculation method is the same as the pro-rata calculation method for monthly subscriptions)) to the annual fee.

Example]
If you start using the Enterprise Plan on January 16, 2022, the initial subscription period will be from January 16, 2022 to January 31, 2023, and the initial usage fee will be as follows.

(1) January 16, 2022 to January 31, 2022 (for 16 days)
= Initial construction fee + {monthly usage fee - (monthly usage fee x number of days not used / number of calendar days)}
= 500,000 + {150,000 yen - (150,000 yen x 15 days / 31 days)}
= 577,. 419 yen (excluding tax)

②From February 1, 2022 to January 31, 2023 (for 12 months)
= Annual usage fee
= 1,800,000 yen (excluding tax)

Therefore, initial usage fee = (1) + (2) = 2,377,419 yen (excluding tax)

The second and subsequent subscription periods will be for one year from the day following the expiration date of the previous subscription period, and the annual usage fee for the relevant subscription period will be the amount specified as the annual usage fee.
Even if the subscription is terminated in the middle of the contract period in accordance with the Terms of Service, the annual fee will not be reduced or refunded on a pro-rata basis, and the full amount of the annual fee calculated in accordance with the above will be due and payable.

[Optional Service]
Multilingual support / Dialogue API provided / Additional calls / Additional contents (Light Plan) / Additional contents (Enterprise Plan) / Document search / Automatic Q&A generation by ChatGPT

[In the case of a monthly subscription, even if the subscription starts in the middle of a month, the monthly fee will not be reduced or refunded on a pro-rata basis, and the full monthly fee calculated in accordance with the above will be due and payable.

[In the case of an annual subscription]
The initial subscription period is from the start date of use of the relevant optional service to the expiration date of the subscription period of the current standard service, and the second and subsequent subscription periods are for the same period as the subscription period of the relevant standard service.
In the case where the subscription start date of the optional service is the first day of the subscription period of the current standard service
Even if the current standard service is the first subscription period and the start date of such subscription period is in the middle of the month, the usage fee for the optional service will not be reduced or refunded on a pro-rata basis, and the monthly fee for the month in which the subscription start date of such optional service falls will be The full amount of the monthly fee for the month in which the start date of the optional service falls shall be added to the annual fee.
In the case where the start date of the Optional Service is in the middle of the contract term of the current standard service
, the initial fee for the Optional Service shall be the sum of the monthly fee for the number of months from the month in which the start date of the Optional Service falls to the month in which the contract term of the current standard service expires. Even if the service is started in the middle of a month, the monthly fee will not be reduced or refunded on a pro-rata basis, and the full amount of the monthly fee must be paid.

2.7.2 Payment

Billing Payment]
[Standard Service]
[In the case of monthly subscription]
The closing date is the last day of each month, and payment is due on the last day of the following month (deferred payment).

[In the case of an annual subscription]
The fee for the initial subscription period is due (1) on the last day of the current month if the Service start date is the first day of the month, or (2) on the last day of the following month if the Service start date is in the middle of the month.

Example:
(1) If the Service start date is January 1, 2022, the fee for the first contract period will be due at the end of January 2022.
(2) If the Service Start Date is January 2, 2022, the fee for the first contract period will be due at the end of February 2022.

The payment due date for the usage fee for the second and subsequent subscription periods shall be the last day of the month prior to the month in which the subscription period expires, and the usage fee for the next subscription period shall be paid on the last day of the month in which the subscription period expires (advance payment).

Example]
If the current contract period is from January 1, 2022 to December 31, 2022, the usage fee is fixed on the last day of November 2022, which is the month before the expiration month of the contract period. The fee for the next contract period (from January 1, 2023 to December 31, 2023) shall be paid by the end of December 2022, the expiration date of the contract period.

[Optional Service]
Multilingual support / Dialogue API provided / Additional calls / Additional contents (Light Plan) / Additional contents (Enterprise Plan) / Document search / Automatic Q&A generation by ChatGPT

[In the case of a monthly subscription]
It is the same as in the case of a monthly subscription for the standard service.

[In the case of an annual subscription]
The same as in the case of an annual subscription for the standard service (however, "Service Usage Start Date" will be read as "Optional Service Usage Start Date"). The same as in the case of an annual subscription for the standard service.

Face-to-face support via web conference / Tuning to improve response rate
Payment will be made in a lump sum at the end of the month following the month in which the order is placed.

(*Billing will be done through the "Money Forward Kessai" service provided by Money Forward Kessai Co.

2.8 Terms and Conditions

Microsoft Azure provided by Microsoft Corporation ("MS") is used to provide Chatbot. Microsoft Azure provided by Microsoft Corporation ("MS") is used to provide Chatbot. In using Chatbot, you agree to comply with the terms and conditions of the Microsoft Customer Agreement ( https://www.microsoft.com/licensing/terms/ja-JP/productoffering/MicrosoftAzure/MCA ), Azure OpenAI Service.

3. trademark

Each company or product name mentioned herein is a registered trademark or trademark of the respective company.
LINE is a trademark or registered trademark of LINE Corporation.
LINE WORKS is a trademark or registered trademark of LINE Corporation and Works Mobile Corporation.
Microsoft, Microsoft Teams and Azure are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Chatwork is a trademark or registered trademark of Chatwork Corporation.
Slack is a trademark or registered trademark of Slack Technologies, Inc, Slack is a trademark or registered trademark of Slack Technologies, Inc. in the United States and other countries.
MoneyForward Kessai is a registered trademark or trademark of MoneyForward, Inc.

Supplementary Provisions

• First revision effective date: February 18, 2021
• 1st amendment effective date: April 6, 2021
• The 2nd amendment will go into effect on April 23, 2021.
• 3rd revision effective date: July 13, 2021
• 4th revision effective date: March 29, 2022
• 5th revision effective date: July 5, 2022
• 6th revision: April 1, 2023
• Seventh revision: October 10, 2023
• 8th revision: November 14, 2023
• 9th revision: April 9, 2024
• Tenth revision effective date: August 19, 2024