User Operation Support Service (US)

We reduce the burden of implementation and operation for our clients by performing HUE configuration and verification work.

User Operation Support Service (US) is a professional service designed to maximize the effectiveness of your use of HUE.
This service can only be provided by the product developer.

Features of User Operation Support Service (US)

We support the configuration and verification work of HUE in the event of
any changes, such as deployment to group companies, sudden changes in internal systems, and introduction of new subsystems to improve operational efficiency.

Feature 1

U ser S upport

(hereinafter referred to as "US Service")

We perform HUE configuration and verification on behalf of our clients, reducing man-hours and reducing the burden in terms of knowledge of HUE operation.

Feature 2

R equirement D ifinition S upport

（RDS Service (hereinafter referred to as RDS Service)

We support the process of incorporating business requirements into configuration requirements from the requirement definition stage, thereby reducing the burden on the client of "how to incorporate their business into the system".

Key points of the User Operation Support Service (US)

Our system and know-how as a product developer enable us to deliver high quality and short delivery times.

Point 1] Cooperation with the consultant in charge

The use of chat tools and regular meetings with the consultant in charge enable timely confirmation of detailed daily issues and policies.

Point 2] Support based on correct product specifications

In addition to checking detailed technical documentation, we provide support that correctly recognizes product specifications by communicating directly with developers.

Point 3] Composition of members with optimal skills

Depending on the services provided, we hire personnel with the required specialized skills as essential requirements and assemble a high quality team.

Point 4] Thorough practical training programs

We have a dedicated training program for US Services. In addition to acquiring the latest product knowledge, all staff members are thoroughly trained through role-playing in troubleshooting based on case studies from other companies to ensure consistent, high-quality support.