HUE Works Suite Workflow Service Specification
This is a past HUE Works Suite Workflow Service Specification. The latest version is here.
1. definition of this document
This document describes the cloud services available from Works Applications Corporation ("Works Applications") for the use of HUE Works Suite Workflow ("Workflow") by customers. Works Suite / HUE Works Suite DX Solutions Terms of Service" (hereinafter referred to as "Terms of Service").
In the event of any discrepancy between this document and the Terms of Service, the Terms of Service shall prevail.
In the event of any discrepancy between the terms of service and those previously presented, the most recent version of the terms of service will always take precedence.
2. overview of Workflow service
Workflow is a workflow service for corporate users. It allows users to easily create application routes with non-programming, helping them to go paperless and improve operational efficiency.
Workflow is a service for corporate customers. Use is limited to corporations (including public institutions).
Workflow can be used jointly with users belonging to your group companies, etc. (hereinafter referred to as "external users"). However, any and all acts related to the use of Workflow by External Users shall be deemed to be acts by you, and you shall be liable to us for any and all violations of the Terms of Service or this document by External Users as violations by you. If we request disclosure of the name and address of the corporation to which the external user belongs, the customer shall notify us in writing without delay.
2.1 Standard Service Features
Workflow provides the following functions. In addition, we also provide the initial setup work (setup of the usage environment and creation of an administrator account).
The specifications, quality, and all other details of the following functions and initial setup work shall be determined by the Company at its own discretion.
- Administrator functions
- Service Management
- Processing Flow Management
- Tray Management
- Reporting Management
- Numbering Management
- Stamp settings
- Data Pipeline Management
- Role Management
- User Management
- Organization Management
- Email Settings
- Permission Management
- IP Address Restrictions
- Collaboration Management
- User Functions
- Application
- Approval, return, rejection, and pending
- Document information display (displays documents by status, such as temporarily stored, outstanding, processed, etc.)
- Reporting (reports application details in aggregate)
- Data pipeline (create master data by importing CSV files)
- Notification (send bell and email notifications when requesting approval or when approval is complete)
2.2 Workflow Optional Service
Workflow provides the following services as optional services for a separate fee.
The specifications, quality, and all other details of the following services shall be determined at the sole discretion of the Company.
Contents
This service enables the use of an application summary function using generated AI and a dialogue function based on the contents of the application (hereinafter collectively referred to as "this function") when approving an application form. The administrator can activate this function for one user per set of this optional service. The administrator may replace the user who activates this function at his/her discretion. When using this function, your input contents and application form contents will not be used for training of the generated AI. Initial configuration by our company is required to use this function.
This service allows API integration with external systems. This service enables updating master data by uploading files from external systems and linking application data to external systems. The maximum number of API requests that can be sent per month for one set of this optional service is 10,000 (if there are multiple linked external systems, this means the total number of API requests sent to each external system). ). If the number exceeds this limit, you will be automatically charged 10,000 yen per month (excluding tax) per 10,000 requests. Initial setup by our company is required to use this service.
Storage capacity can be increased in increments of 10GB. If you wish to use Workflow beyond the capacity limit of the standard service (contracted number of licenses x 3GB), you can increase the storage capacity with this optional service.
This service allows you to attend our prescribed 3-hour training program for administrators, which provides hands-on experience in the overall Workflow configuration flow, organization and user authority registration procedures, application form creation procedures, and processing flow design procedures. This optional service must be used within 3 months from the date of the contract for this optional service.
In addition to "Administrator Training," this service allows us to configure the master and security settings (SSO settings, IP control, etc.) necessary to start using Workflow on your behalf. Master and security settings must be provided by the customer. This optional service includes hearing of the relevant settings, master settings, and verification. This service is recommended for those who have concerns about the initial settings. This optional service must be used within 3 months from the date of contract for this optional service.
In addition to the "Environment Setup Pack," this service includes "Form Creation Service" for one application form and "Flow Design Service" for one processing flow. This service is recommended for those who wish to start operations in a short period of time. This optional service must be used within 3 months from the date the contract for this optional service is concluded.
This service is a service in which we create application forms on your behalf. The content of the application form to be created must be provided by the customer. This optional service includes hearing of the content of the relevant form, creation and verification of the application form. This optional service must be used within 3 months from the date of contract for this optional service.
This service is to design and set up the processing flow on behalf of our company. The contents of the processing flow to be designed must be provided by the customer. This optional service includes hearing the contents of the relevant flow, designing the processing flow, setting it up, and verifying it. This optional service must be used within 3 months of the date of contract for this optional service.
This service allows you to receive one hour of face-to-face support by our company in the form of a web conference for the purpose of answering questions about how to set up and use various functions related to Workflow. This optional service must be used within 3 months from the date of the contract for this optional service.
2.3 Environment Setup and Account Issuance
We will send the access URL and initial login ID for the administrator account to the e-mail address registered at the time of application in about one week after the application.
2.4 Time zone and support services
2.4.1 Hours of Service
Workflow is available 24 hours a day, 365 days a year in principle, except as stipulated in Article 8.2 or 8.3 of the Terms of Service.
2.4.2 Support Services
- We will send the function manual, administrator manual, and email address for inquiries to the email address you provide. If you have any questions, please contact us at the email address provided.
- Our support service (response to inquiries) will be provided from 9:30 a.m. to 6:30 p.m., Monday through Friday, excluding national holidays and our company holidays. Please note that we do not guarantee that we will be able to respond to inquiries received during these hours on the same day, but we will provide a primary response within three business days.
2.5 Usage Fees
Standard Service
[In case of monthly contract]
Monthly fee: 300 yen (excluding tax)/license
*The initial monthly fee includes the initial construction (construction of the usage environment) fee.
[In the case of an annual contract]
Annual fee: 3,000 yen (excluding tax)/license
*Two months of the monthly fee is discounted.
The initial annual fee includes the initial construction (construction of the usage environment) cost.
- There is a capacity limit of "contracted number of licenses x 3GB". The capacity limit is the total amount of space available to all users. If you use more than the capacity limit, you can increase the storage capacity by ordering the optional service "Additional Capacity (10GB)" separately.
- Usage fees are based on the number of contracted licenses. Licenses are automatically granted when an account is created.
Details
The account registered with Workflow is eligible for the license.
As long as the number of contracted licenses is not exceeded, accounts can be registered and deleted as many times as necessary within the same month.
Optional Service】 【Optional Service
- AI assistant for approvers:
[For monthly subscription] 1,000 yen/month (excluding tax)/person
[For annual subscription] 12,000 yen/year (excluding tax)/person - API integration:
[For monthly subscription] 15,000 yen/month (excluding tax)
[For annual subscription] 180,000 yen/year (excluding tax) - Additional capacity (10GB):
[For monthly subscription] 1,000 yen per month (excluding tax)
[For annual subscription] 12,000 yen per year (excluding tax) - Administrator training: 45,000 yen (excluding tax)/person
- Environment setup pack: 150,000 yen (excluding tax)
- Installation support pack: ¥237,500 (excluding tax)
- Form creation service: 20,000 yen (excl. tax) / application form
- Flow design service: 67,500 yen (excluding tax)/flow
- Face-to-face support via web conference: 30,000 yen (excluding tax)/per hour
Depending on the number of licenses and configuration of the customer, a separate estimate may be required regardless of the above fees.
2.6 Term of Contract
Standard Service
[For monthly contracts]
The contract period is from the date of commencement of use of the service as stipulated in the Terms of Service to the last day of the month in which such date of commencement of use falls. However, if the customer does not express his/her intention to terminate the contract by the method specified by us at least one month prior to the expiration of the contract period, the contract shall be renewed for one month under the same conditions, and the same shall apply thereafter.
[In the case of an annual subscription]
In the case where the Service Commencement Date is on the first day of a month as stipulated in the Terms of Service, the subscription period shall be for one year from the Service Commencement Date, and in the case where the Service Commencement Date is in the middle of a month, the subscription period shall be from the Service Commencement Date to the last day of the month containing the date one year after the Service Commencement Date. However, if the customer does not express his/her intention to terminate the contract by the method prescribed by us at least one month prior to the expiration of the contract period, the contract shall be renewed for one year under the same terms and conditions, and the same shall apply thereafter.
Optional Service】 【Optional Service
AI Assistant for Approvers / API integration / Additional capacity (10GB)
[In the case of a monthly subscription]
The initial subscription period shall be from the date of commencement of use of the optional service to the date of expiration of the current subscription period for the standard service. However, if the customer does not indicate his/her intention to terminate the contract by our prescribed method at least one month prior to the expiration of the contract period, the contract shall be renewed for one month under the same conditions, and the same shall apply thereafter. Notwithstanding the above, when the subscription for the standard service is terminated, the subscription for the optional service shall also be terminated at the same time.
[In the case of an annual subscription]
The initial subscription period shall be from the date of commencement of use of the Optional Service to the date of expiration of the current subscription period for the Standard Service. However, if the customer does not express his/her intention to terminate the contract by our prescribed method at least one month prior to the expiration of the contract period, the contract shall be renewed for one year under the same conditions, and the same shall apply thereafter. Notwithstanding the above, when the subscription agreement for the Standard Service is terminated, the agreement for the Optional Service shall be terminated at the same time.
2.7 Calculation Method and Payment Terms
2.7.1 Calculation Method
Standard Service]
[For monthly contract
- Fees shall accrue from the date of commencement of use of the Service as set forth in the Terms of Service.
- The fee for the current month is determined according to the number of licenses contracted at the end of each month.
- If the start date of this service is in the middle of a month, the usage fee for the month will be calculated on a pro-rated basis.
- Usage fee for the month = {Monthly usage fee - (Monthly usage fee x number of days not used ÷ number of calendar days) } x number of contracted licenses
The pro-rata calculation is made by multiplying first and dividing second, and the decimal point is rounded off.[Example]=
If you start using 100 licenses on January 16, 2022
January 16, 2022 - January 31, 2022 (for 16 days)
{300 yen - (300 yen x 15 days / 31 days)} x 100 licenses=
155 yen x 100 licenses=
15,500 yen (excluding tax) - Usage fee for the month = {Monthly usage fee - (Monthly usage fee x number of days not used ÷ number of calendar days) } x number of contracted licenses
- If the number of licenses is added in the middle of the month, the fee for the additional licenses will be calculated on a pro-rated basis.
Usage fee for additional licenses = {Monthly usage fee - (Monthly usage fee x number of days not used ÷ number of calendar days)} x number of additional contracted licenses[Example]
If you start using an additional 100 licenses on April 16 during the monthly subscription period from April 1 to April 30
April 16, 2022 to April 30, 2022 (for 15 days)
= {300 yen - (300 yen x 15 days / 30 days)} x 100 licenses
= 150 yen x 100 License
= 15,000 yen (excluding tax) - Even in the event of termination of the contract in the middle of the contract period in accordance with the Terms of Service, the usage fee for the month including the date of termination will not be reduced or refunded on a pro-rata basis, and the full amount of the usage fee for the month, as calculated in accordance with the above, must be paid.
[In the case of an annual subscription].
- Fees shall accrue from the date of commencement of use of the Service as set forth in the Terms of Service.
- If the start date of this service is the first day of the month, the initial contract period will be one year from the start date of this service, and the initial fee will be the amount determined as the annual fee. Example]
If you start using 100 licenses on January 1, 2022, the initial contract period will be from January 1, 2022 to December 31 of the same year, and the initial fee will be the annual fee of 3,000 yen (excluding tax) x 100 licenses = 300,000 yen (excluding tax). - If the Service start date is in the middle of a month, the initial subscription period shall be from the Service start date to the end of the month that includes the date one year after the Service start date, and the initial usage fee shall be the annual usage fee (the monthly usage fee calculated on a pro-rated basis (the calculation method is the same as the pro-rated calculation method for monthly subscription)) for the month that includes the Service start date, and the annual usage fee (the monthly usage fee calculated on a pro-rated basis) for the month that includes the Service start date. The initial fee will be the amount obtained by adding the monthly fee (calculated on a pro-rata basis (the calculation method is the same as the pro-rata calculation method for monthly contracts)) to the annual fee. Example]
In the case of starting the use of 100 licenses on January 16, 2022 (the first contract period is from January 16, 2022 to January 31, 2023, and the second and subsequent contract periods are from February 1 to January 31 of the following year)
① January 16, 2022 to January 31, 2022 (for 16 days)
= {Monthly usage fee - (monthly usage fee) {Monthly fee - (Monthly fee x number of days not used / number of calendar days)} x discount rate for 2 months x number of contracted licenses
= {300 yen - (300 yen x 15 days / 31 days)} x (10 months / 12 months) x 100 licenses
= 155 yen x (10 months / 12 months ) x 100 licenses
= ¥129 x 100 licenses
= ¥12,900 (excluding tax)
②From February 1, 2022 to January 31, 2023 (for 12 months)
= annual usage fee x number of contracted licenses
= ¥3,000 x 100 licenses
= ¥300,000 (excluding tax)
Accordingly, initial usage fee = ① + ② = 312, 900 yen (excluding tax) - The second and subsequent contract terms are for one year from the day following the expiration date of the previous contract term, and the usage fee for the next contract term will be determined according to the number of licenses contracted as of the end of the month preceding the month in which the current contract term expires (hereinafter referred to as "contract term expiration month").
- If the number of licenses is added after the start date of the Service, the initial fee for the additional licenses shall be the fee for the additional month (if the additional licenses are added in the middle of the month, the monthly fee shall be calculated on a pro-rated basis (the calculation method is the same as the pro-rated basis for the monthly subscription)) multiplied by the discount rate for two months (decimal points are rounded off). The monthly fee is calculated by multiplying the monthly usage fee by the number of months from the month following the month of such addition to the month of expiration of the contract period by the discount rate for two months (rounded to the nearest whole number), and then adding the amount of the discount rate for two months (rounded to the nearest whole number) to the monthly fee. [Example 1]
[In the case where the additional month is not the month in which the contract expires]
In the case where you start using an additional 100 licenses on April 16, 2022 during the annual subscription period from January 1 to December 31, 2022
① April 16, 2022 to April 30, 2022 (for 15 days)
= {monthly usage fee - ( Monthly fee x number of days not used / number of calendar days)} x discount rate for 2 months x number of additional licenses
= {300 yen - (300 yen x 15 days / 30 days)} x (10 months / 12 months) x 100 licenses
= 150 yen x (10 months / 12 months) x 100 licenses
= 125 yen x 100 License
= 12,500 yen (excluding tax)
② From May 1, 2022 to December 31, 2022 (for 8 months)
= (Monthly fee x number of months of use) x discount rate for 2 months x number of additional licenses
= 2,000 yen x 100 licenses
= 200,000 yen (excluding tax)
Initial fee for additional licenses = ① + ② = 212, 500 yen (excluding tax)[Example 2]=
[In the case where the additional month corresponds to the month in which the contract term expires]
In the case where you start using an additional 100 licenses on December 16, 2022 during the annual subscription period from January 1, 2022 to December 31, 2022
① December 16, 2022 to December 31, 2022 (for 16 days)
{Monthly usage Fee - (Monthly usage fee x number of days not used / number of calendar days)} x discount rate for 2 months x number of additional licenses
= {300 yen - (300 yen x 15 days / 31 days)} x (10 months / 12 months) x 100 licenses
= 155 yen x (10 months / 12 months) x 100 License
= ¥129 x 100 licenses
= ¥12,900 (excluding tax)
② From January 1, 2023 to December 31, 2023 (for 12 months)
= annual fee x number of licenses contracted
= ¥3,000 x 100 licenses
= ¥300,000 (excluding tax)
Initial fee for additional number of licenses = ① + ② = 312, 900 yen (excluding tax) - Even if the contract is terminated in the middle of the contract period in accordance with the Terms of Service, the annual fee will not be reduced or refunded on a pro-rata basis, and the full annual fee calculated in accordance with the above will be due and payable.
[Optional Service]
AI Assistant for Approvers / API Linkage / Additional Capacity (10GB)
[In the case of a monthly contract]
- Even if you start using the optional service in the middle of a month, the monthly fee for that month will not be reduced or refunded on a pro-rata basis, and you will be required to pay the full amount of the monthly fee.
- If you subscribe to API integration
The usage fee for the current month is determined based on the total number of API requests actually sent by the customer at the end of each month (hereinafter referred to as "the number of API requests sent"). If the number of API requests sent exceeds the maximum number of API requests available per month (10,000 requests), the customer will be charged a monthly excess usage fee (10,000 yen per month (excluding tax)/per 10,000 requests) based on the excess number.
[In the case of an annual subscription].
- When the start date of the optional service is on the first day of the contract period of the current standard service
Even if the current standard service is the first contract period and the start date of the contract period is in the middle of the month, the usage fee for the optional service will not be reduced or refunded on a pro-rata basis, and the monthly fee for the month in which the start date of the optional service is in the middle of the month will be charged as the full monthly fee. The full amount of the monthly fee for the month in which the start date of the optional service falls shall be added to the annual fee. - When the start date of the optional service is in the middle of the contract period of the current standard service
The initial fee for the optional service is the sum of the monthly fee for the number of months from the month in which the start date of the optional service falls to the month in which the contract period of the current standard service expires. Even if the service is started in the middle of a month, the monthly fee will not be reduced or refunded on a pro-rata basis, and the full amount of the monthly fee must be paid. - If you subscribe to API integration
We will check the number of API requests sent at the end of each month, and if the number of API requests sent exceeds the maximum number of API requests allowed per month (10,000 requests), the monthly excess usage fee (10,000 yen per month (excluding tax)/per 10,000 requests) will be charged in proportion to the excess number of requests. The first time the number of additional licenses is added, a monthly usage fee will be charged.
2.7.2 Payment Terms
[Invoice payment
Standard Service
[In the case of a monthly contract]
- The closing date is the last day of each month, and payment is due on the last day of the following month (deferred payment).
[In the case of an annual subscription].
- The due date of the usage fee for the initial subscription period is (1) the last day of the current month if the Service start date is the first day of the month, or (2) the last day of the following month if the Service start date is in the middle of the month. Example:
(1) If the Service Start Date is January 1, 2022, the fee for the initial subscription period will be due on the last day of January 2022.
(2) If the Service Commencement Date is January 2, 2022, the usage fee for the first subscription period will be due at the end of February 2022. - The payment date for the usage fee for the second and subsequent contract periods shall be the last day of the month prior to the month in which the contract period expires, and the usage fee for the next contract period shall be paid on the last day of the month in which the contract period expires (advance payment). Example]
If the current contract period is from January 1, 2022 to December 31, 2022, the usage fee is fixed on the last day of November 2022, the month before the expiration month, and the usage fee for the next contract period (from January 1, 2023 to December 31, 2023) is due by the last day of December 2022, the expiration month of the contract period. The usage fee for the next contract period (from January 1, 2023 to December 31, 2023) shall be paid by the end of December 2022, the expiration date of the contract period. - The first payment for the additional licenses will be due on the last day of the month following the month in which the additional licenses are added, and the second and subsequent payments will be due on the last day of the month prior to the month in which the contract expires (prepayment), with the total of the existing licenses due on the last day of the month prior to the expiration of the contract period. Example 1]
[If the additional month is not the month in which the contract expires]
If the contract period is from January 1, 2022 to December 31, 2022 and you have already used 500 licenses, and you add 200 licenses on October 10, 2022, the first usage fee for the additional 200 licenses (for October 2022) The second payment will be the annual fee for the fiscal year 2023, which will be combined with the payment for the fiscal year 2023 for the existing 500 licenses and paid on the last day of December 2022, and the same will apply thereafter.Example 2]
[If the month of addition corresponds to the month in which the contract term expires]
If the contract term is from January 1, 2022 to December 31, 2022 and you have already used 500 licenses, and you add 200 licenses on December 10, 2022, the first usage fee for the additional 200 licenses (the 2022 The second payment is due at the end of December 2023 for the annual fee for the fiscal year 2024, combined with the payment for the fiscal year 2024 for the existing 500 licenses, and the same will apply thereafter. The same shall apply thereafter.
[Optional Service]
AI Assistant for Approvers / API Linkage / Additional Capacity (10GB)
[In the case of a monthly contract]
- The same as in the case of a monthly contract for standard service.
[In the case of an annual subscription].
- The same as (1) and (2) in the case of an annual subscription for the Standard Service (however, "the date of commencement of use of the Service" shall be read as "the date of commencement of use of the Optional Service"). The same as (1) and (2) in the case of a contract for the Optional Service.
- In the case of API Linkage
, the payment date of the excess usage fee will be the last day of the month following the month of the excess month.Example]
If the number of API requests sent as of the end of April 2026 is 10,050 and the number of API requests that can be sent at the same time is 10,000 under the current annual subscription contract from January 1, 2026 to December 31, 2026, the payment due date for the relevant excess 50 requests (the excess month The payment due date for the excess usage fee for April 2026 will be the last day of May 2026.
Administrator training / Environment setup pack / Form creation agent / Flow design agent / Face-to-face support via web conference
- Payment is due in a lump sum at the end of the month following the month in which the order is placed.
Billing will be done by the method specified by us.
2.8 Terms of Provision
- SpreadJS provided by MESCIUS, Inc. ("MESCIUS") is used to provide Workflow. (hereinafter referred to as "MESCIUS"). In using Workflow, you agree to abide by the "End-User License Agreements For MESCIUS Software" (if the name or content of the license has been changed, the name and content of the license shall be in accordance with the changed name and content) as prescribed by MESCIUS. The latest version can be found at https://developer.mescius.com/legal/eula.) You agree to comply with and abide by the terms and conditions of the "License Agreements For MESCIUS Software" (hereinafter referred to as "License Agreements"), which should be observed by users of software developed using SpreadJS.
- When you use the integration function with third party services ("Third Party Service Integration") provided with Workflow, you agree to abide by the terms and conditions specified by the third party service provider (such terms and conditions may be updated as necessary). (The terms and conditions will be updated as necessary). Third Party Service Linkage does not imply any alliance, cooperation, authorization, or any other cooperative relationship between the Company and the entity providing such Third Party Service, and you shall use such Third Party Service Linkage at your own risk. Furthermore, you agree that we shall not bear any responsibility to you for the provision, non-provision, non-availability, termination of provision during the contract period, content of provision, or any other matters related to the Third Party Service Collaboration, and that you shall not cause any trouble to us with respect to any dispute between you and a third party arising from the Third Party Service Collaboration and any other claims and debts, You agree to indemnify and hold us harmless from any and all disputes and other claims and obligations between you and any third party arising out of or in connection with the Third Party Service Linkage.
3. trademark
All company names and product names appearing in this document are registered trademarks or trademarks of their respective companies.
- MESCIUS and SpreadJS are registered trademarks or trademarks of MESCIUS Corporation.
Supplementary Provisions
This document, as amended, shall be effective as of January 13, 2026.
- First revision effective date: July 7, 2021
- 1st revision effective date: July 12, 2021
- 2nd revision effective date: March 7, 2022
- 3rd revision effective date: April 25, 2022
- 4th revision: June 27, 2022
- 5th revision: April 1, 2023
- 6th revision: August 1, 2023
- Seventh revision: October 24, 2023
- 8th revision: December 20, 2023
- 9th revision: April 26, 2024
- Tenth revision: November 22, 2024
- 11th revision: September 12, 2025
- 12th revision: January 13, 2026