Background of the need for the new lease accounting chatbot

New Lease Accounting Standards Effective April 2027 and will include significant changes such as on-balance sheet accounting in principle.
On the corporate side, the burden on on-site business operations, such as identifying and judging contracts and preparing a system to handle settlement of accounts, will increase.

On the other hand, institutional documents tend to contain a large amount of information, and their expressions tend to be difficult to understand.
As a result, on-site workers often ask, "How do you handle our case after all?" and "I want to consult with someone about the decision points.
In response to these needs, WAP has launched a free chatbot that answers questions about the new lease accounting standards in an easy-to-understand manner.

Tips for improving the accuracy of answers and establishing the use of the "New Lease Accounting Standards AI Advisory Chatbot" by learning how to create and improve the chatbot

It is not enough to "let AI learn the material"; it may become difficult to answer the questions.

For complex topics such as legal texts and references, simply having a chatbot learn materials that serve as teacher data may result in difficult answers.
Initially, the chatbot applied to the new lease accounting standards, and this tended to make the AI chatbot's answers more complex as well.
In these cases, it is necessary to be creative about how to cook the original information (e.g., how to create the teacher data and how the AI answers).

Tips to improve accuracy of answers (1): Create "frequently asked questions" and hit the wall

Instead of sticking solely to the official materials, the person in charge of the project decided to identify "frequently asked questions" and create draft answers.
This enabled us to create easy-to-understand question data that was more in tune with what was not understood in the field.
The method of preparing teacher data, such as individual frequently asked questions, not limited to the use of documents, is accounting, legal, human resource management, etc,
This method is particularly effective for business chatbots in "areas that require accurate answers," such as accounting, legal, human resources, and labor relations. The method of preparing teacher data such as frequently asked questions is particularly effective for business chatbots in "areas that require accurate answers," such as accounting, legal, and human resources.

HUE Chatbot has a function to "automatically generate Q&A" based on documents.
In situations where it is difficult to create a Q&A from scratch, this feature is useful as a Q&A creation aid.

And for the content of the answers, Review by experts and and user testing and testing by users to refine the content,
accuracy and ease of understanding and clarity.

In addition, this time there are people in charge of creating questions, as well as reviewers and testers of these questions.
It sounds obvious, but it is also very important to have the right people in charge of promoting the creation of AI chatbots and collaborating with them.

Tips to improve accuracy of answers (2): Accuracy is improved with custom prompts, accompanied by WAP's team of AI experts.

Even with proper documentation and Q&A, there are times when an AI chatbot will inevitably fail to provide the right answers to the right questions. In such cases, it is important to improve the AI itself so that its response accuracy can be improved.

HUE Chatbot has a "user synonym dictionary" and "custom prompts (instructions to the AI) setting function," and has a team of AI experts to follow up on these functions. This made it possible to achieve even more detailed accuracy improvements without specialist knowledge of AI.

Tips for establishing use: Consider PR design for overall deployment
(appropriate placement / proactive PR / clarify what chatbots can and cannot do)

A surprisingly common failure is that "good products are created but not used.

○ Appropriate placement
Exposure of the chatbot in places where users are looking for information (e.g., web pages, internal portals, chat tools, etc.) makes it easier for
to be recognized for its existence.

○ Proactive PR
It is very important to regularly disseminate information to users.

In the New Lease Accounting Standards AI Advisory Chatbot, we first sent out
information in the entire chat space where most people can see it in the internal release stage, and we were able to get many reactions and test use.
In the external release phase, we sent out press releases and received a great deal of feedback, which led to a large number of customers using the chatbot.

○ Clarify what chatbots can and cannot do
Another common issue is cases where "I don't know what to ask," or "The question was too vague for the chatbot to answer. For example, if you are simply asked to "ask anything," you may be at a loss as to what questions to ask.

・ You should set up a "Frequently Asked Questions" when you open the chatbot (start message)
By clearly indicating specific examples of questions that can be answered, it will be easier to imagine what the chatbot can answer for you.

Prepare a lead line for questions that cannot be answered or questions that can be asked.
By clearly indicating specific examples of questions that cannot be answered, it will be easier to imagine what level of difficulty the chatbot will be able to handle.

Useful Information] HUE Chatbot provides many functions and leads to get appropriate answers to these problems.
(e.g., automatic AI ask-back function for ambiguous questions, function to contact the administrator when the chatbot fails to answer, etc.)

Conclusion: Don't just create a chatbot and call it a day

Chatbots do not become valuable the moment they are introduced; they become smarter as they are used.
The New Lease Accounting Standards AI Advisory Chatbot is also being brushed up as more and more people use it every day, and
it is able to provide more comprehensive answers.

In order to perform this brushing up, it is also very important that the
chatbot has analytical functions and improvement leads to understand and improve its usage.

Really smart" and "easy to operate" AI chatbot

HUE Chatbot

We have applied our proprietary NLP (Natural Language Processing) technology to create an AI chatbot that can respond to "fluctuations" in the Japanese language. AI Chatbot that responds to "fluctuations" in Japanese by applying our proprietary NLP (Natural Language Processing) technology.

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