This document describes the cloud services that HUE Works Suite DX Solutions Chatbot (hereinafter referred to as "Chatbot") can provide to customers who use the Chatbot trial service. In order to use Chatbot, you must agree to this content and the "HUE Works Suite / HUE Works Suite DX Solutions Terms of Service" (hereinafter referred to as "Terms of Service").

In the event of any discrepancy between this document and the Terms of Service, the Terms of Service shall prevail.

In the event of any discrepancy between the terms of service and those previously presented, the most recent version of the terms of service will always take precedence.

Chatbot is a chatbot that applies natural language processing technology developed by our group's Tokushima Artificial Intelligence NLP Laboratory. By applying the natural language processing dictionary that we have been researching, Chatbot absorbs the Japanese words used by each person when asking questions, and leads the user to the most appropriate answer. In addition, we have enhanced the dashboard for administrators so that they can analyze the usage status and make improvements according to the usage status on the administration screen.

The Chatbot Trial Service provides the following initial construction service and standard service functions.

The trial service can be used free of charge for a maximum of 30 days and up to 15,000 inquiries from the start date of the trial service.

Chatbot is a service for corporate customers. Use of Chatbot is limited to corporations (including public institutions).

Chatbot can be used jointly with users belonging to your group companies, etc. (hereinafter referred to as "external users"). However, any and all acts related to the use of Chatbot by External Users shall be deemed to be acts by you, and you shall be liable to us for any and all violations of the Terms of Service or this document by External Users, as if such violations were committed by you. If we request you to disclose the name and address of the corporation to which the External User belongs, you shall notify us in writing without delay.

Chatbot Trial Service will be provided as the following initial construction service.

The specifications, quality, and all other details of the following initial construction service shall be determined by us at our own discretion.

In addition, customers are required to provide the necessary information for the "environment construction work".

• Construction of the usage environment
• Creation of administrator account

Chatbot Trial Service provides the following functions as standard service functions.

The specifications, quality, and any other details of the following service functions shall be determined by us at our sole discretion.

• Interactive FAQ response
• Scenario-based FAQ response
• listening back
• Administrator dashboard
• FAQ creation and editing
• FAQ batch download and upload
• add content for registering FAQs (up to 5)
• operation log download
• Icon settings
• Welcome message settings
• Escalation message settings
• User dictionary registration
• Ask ChatGPT

We will send you the access URL and password for the administration screen to the e-mail address you registered at the time of application within about 3 business days after receiving your application.

We will send you the administrator's guide, FAQ, and contact email address to the email address you provided. If you have any questions, please contact us at the email address and we will reply within 3 business days.

The free trial period will end on the earlier of the following dates.

• Date 30 days after trial service start date
• Start date of paid service
• 3 days after the customer requests cancellation of trial use or the date the customer wishes to cancel, whichever is later

You will not be billed automatically after the trial period ends. If you wish to use paid services, please apply for a paid service contract using the form specified by us.

Chatbot is provided using Microsoft Azure provided by Microsoft Corporation (hereinafter referred to as "MS"). Microsoft Azure provided by Microsoft Corporation ("MS") is used to provide Chatbot. In using Chatbot, you agree to comply with the terms and conditions of the Microsoft Customer Agreement (https://www.microsoft.com/licensing/terms/ja-JP/productoffering/MicrosoftAzure/MCA), You shall not violate any of the terms and conditions of the Azure OpenAI Service, as set forth in the Microsoft Customer Agreement ().

Microsoft and Azure are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

The revised specifications shall be effective as of October 10, 2023.

• First revision effective date: February 18, 2021
• 1st revision effective date: April 11, 2022
• 2nd revision effective date: April 1, 2023
• Third revision effective date: October 10, 2023